We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I recently installed and setup the free version of Amelia and have been trying to test the email notifications. I continue to get an error on the backend and when I actually book from the front end it works successfully, but the email notifications don't get sent to either the customer or employee. Is there a reason why this is happening, how can I fix it?
Notes: It's currently set using PHP Mail with no option to change. We use a form on our site using SMTP and that works fine.
Thanks!
Hi Chris,
I can't be sure, I checked on our end and it works. Might be that it is something wrong with your hosting provider, it might be that something is blocking emails. Or it might be some other plugin. Check both options.