We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2345405
Setting up email notifications
Closed

Comments

  •  1
    Jop started the conversation
    April 1, 2020 at 4:53am

    Hi,

    Can't seem to set up the email notification, tried with PHP and also SMTP, using 2 different servers. When I then try to send a test notification, it gives me "Error, Email has not been sent".

    I assume the SMTP setting have to correspond with the 'Sender Email Address'?

    Have also tried this with my personal Gmail, using the standard Google SMTP, to no avail. 

    Not sure which settings to use in Notifications panel.

  •  1
    Jop replied
    April 1, 2020 at 5:08am

    Figured out that Gmail option only for for G-Suite (business) accounts, as those are the only account that allow you to change the options for “Allow less secure apps”.

    So for sending emails from xxx@company.com, I'd need to use the SMTP settings from the mail server that is used for that corresponding email address?

  • [deleted] replied
    April 1, 2020 at 8:12am

    Hello Jop, 

    I see this ticket is for the same issue as the other ticket you opened earlier, which I've just replied, so we can continue solving the issue there. Thank you! 

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.