We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2344800
Notifications does not work
Closed

Comments

  • Omar started the conversation
    March 31, 2020 at 3:58pm

    Hi guys,

    notifications does not work and my clients does not receive them.

    In the attached file you can see my SMTP settings (I have no made changes).

    Many thanks,
    Omar Bolzan.

  • [deleted] replied
    April 1, 2020 at 10:30am

    Hello Omar, 

    Could you please tell me have the email notifications worked before and just stopped? 

    If yes, could you please tell me have you added maybe some plugin for sending emails to your WordPress or have you changed anything in your WP? If not, could you please check if you host provider maybe changed some server settings so SMTP needs some other configuration now?

  •   Omar replied privately
  •   [deleted] replied privately
  • Omar replied
    April 1, 2020 at 4:35pm

    Hi Marija,

    we're not able to resolve this situation. I try all of this, I try to disable SSL and change port... but nothing. I've just check (after a booking test) the section: "CLIENTS" inside Amelia, but I don't see my name. It seems like there's a problem inside Amelia, not on the SMTP settings...


    Let me know, thanks!

    Omar.

  •   [deleted] replied privately
  • Omar replied
    April 2, 2020 at 8:02am

    Hi Marija,

    now it's all working, without making any change... Boh! :)

  • [deleted] replied
    April 2, 2020 at 10:16am

    Hello Omar, 

    Glad to hear that the issue is gonesmile.pngThanks for letting me know. I can't think of any reason in Amelia that would cause just the notifications to not be sent, and everything else to work properly for some time, without any changes made. Maybe there was some glitch on the website, or database, or server...

    Anyway, great that the issue is gone, hope it will stay that way!

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help.