As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hi guys,
notifications does not work and my clients does not receive them.
In the attached file you can see my SMTP settings (I have no made changes).
Many thanks,
Omar Bolzan.
Hello Omar,
Could you please tell me have the email notifications worked before and just stopped?
If yes, could you please tell me have you added maybe some plugin for sending emails to your WordPress or have you changed anything in your WP? If not, could you please check if you host provider maybe changed some server settings so SMTP needs some other configuration now?
Hi Marija,
we're not able to resolve this situation. I try all of this, I try to disable SSL and change port... but nothing. I've just check (after a booking test) the section: "CLIENTS" inside Amelia, but I don't see my name. It seems like there's a problem inside Amelia, not on the SMTP settings...
Let me know, thanks!
Omar.
Hi Marija,
now it's all working, without making any change... Boh! :)
Hello Omar,
Glad to hear that the issue is gone
Thanks for letting me know. I can't think of any reason in Amelia that would cause just the notifications to not be sent, and everything else to work properly for some time, without any changes made. Maybe there was some glitch on the website, or database, or server...
Anyway, great that the issue is gone, hope it will stay that way!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.