We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi, can Amelia be configured so customers can pay what they wish, instead of a set price for a service? My client is no longer charging for the service because of COVID-19. Do you have any solution for this? Thank you!!
Hello Katherine
The only way you can do something like this is if you remove the price from the Services, and set the default payment method to be "On Site". That way, they can pay what they wish.
Another way would be to transfer the amount they wish to pay directly to a specified account; but you would need to enter the info about that account in a custom field (Text Content). It wouldn't go through Stripe, WooCommerce or PayPal, Amelia has integration with, but the simple transfer of funds from one account to the other.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks. Then for the second option, there's no payment gateway? What account does it have to be transferred into -- directly into a bank account, or can it be transferred into a paypal or venmo account?
How secure is this option?
Hi again Katherine
PayPal, Stripe and WooCommerce need to have a specific price, and can't work without it.
If you need people to decide how much they are going to pay (if anything), you can add any of the account details. Those are simple accounts people can make deposits to. Without login/password; 2-step verification; etc - there really isn't much security issues here. For example, charity organizations have their bank accounts accessible on their websites for when people wish to make donations.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables