We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi
Am I able to hook in to the email placeholders. I want to overwrite one of them with a url which I can incorporate in to the email sent to the customer after successfully booking an appointment. Or can I add my own email placeholder?
Regards
Phillip
Hello Phillip,
Unfortunately, there isn't a possibility to overwrite placeholders in Amelia. If it helps, Description fields in Amelia support HTML, so you can place some URL in the service description field, for example, and use that placeholder to send the URL. Or you can check out the Web hooks feature, with it data can be sent to some other automation tool after several actions in Amelia, so you can use the booking data in some other mail automation tool, if that could help your use case.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.