We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Dear Sirs,
I'm having some problems with Amelia Customers:
1. When add a new Customers no WP user apear on "WordPress User"
2. How can a new customer, that book an event at Amelia, have also a new WP user automatically?
3. I'm using WooCommerce as well as Woo Credits. On this case how can I use my Woo Credits when booking and Amelia event?
Thank you in advance and
BEST REGARDS
Paulo Cantante
Hello Paulo
Thank you for your purchase.
1. That's the default behavior of the plugin if you don't enable the automatic creation of a WP User.
2. You need to go to Amelia Settings/Roles settings:
Then you will see the new Amelia Customer and the new WP User.
3. Amelia works well with WooCommerce, and integration with other add-ons of WooCommerce isn't confirmed, so we can't guarantee that it will work. I'm not familiar with Woo Credits, so I don't know how they usually work. Amelia sends all customers that pay with WooCommerce to Woo's checkout and cart pages, so if this is where the credits are used, it will remain the same.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you ;-)
You're welcome Paulo
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables