We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I had installed the Free version of WP datatables a day back, and created few tables. Now, to make them responsive and other features, I bought the Plugin.
Now, when I downloaded the Zipped Bought plugin, and upload it the installation is failing saying message, destination already contains plugin.
Can you please help, as its urgent, I need to make them responsive and I cannot loose the tables which I already created.
Thanks!
Hello, Following up on my previous message. I bought the Plugin yesterday and would like to amke the tables responsive.
When I downloaded the Zipped Bought plugin, and upload it the installation is failing saying message, destination already contains plugin.
Can you please help, as its urgent, I need to make them responsive and I cannot loose the tables which I already created.
Appreciate your response,
Thanks!
Hello Anuja
Thank you for your purchase.
The system is telling you the folder where you're trying to install wpDataTables already exists, so you need to deactivate and delete the Lite version from your website, and then you will be able to install the full version.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for your reply. If I delete the lite version, wouldn't it delete all the shortcodes and tables which I already created? I cannot lose them, as the site is live.
The only reason I got the Full version is to make the tables responsive. Can you please suggest a way that I don't lose the current tables?
Hello again Anuja
Just go to wpDataTables settings and make sure this slider is enabled:
After that, you can freely deactivate and delete the plugin, and you won't lose any tables or settings.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ok, Got It. Thanks for help.
You're welcome Anuja
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables