We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello I have 2 questions:
1) In the overview of Amelia there is a wrong name how can I change (see attachment)
2) I can change the display image for bookings, but it is not displayed.
Hello Clemens,
Thank you for your purchase and apologies for replying late, we are not working on weekends.
1) This usually indicates that you tested the plugin while logged in with your account, so when you entered the customer details, they were saved under your user ID in the database.
At the moment, the only way to change that would be to access your database (via PHPMyAdmin or any other database administration tool), and access wp_amelia_users table. Please note that “wp_” is the default database prefix, but it is possible that you have a different one. So you’re looking for the table “your_prefix_amelia_users”.
When you access that table, find the name that is displayed in the dashboard, click on “Edit” in that row, and simply change the details there.
2) I am not completely sure if I understood your question well. If you think of the Customize of Amelia (the colors) then you need to delete cache after each customization in order to see the change. If you think of something else, please explain in more details of what it is. Thank you!