I was on my Wordpress dashboard today and an update was available for Amelia but when I pressed on update it said this failed because I had to enter my activation license number. I did that and it was validated but I didn't get any prompt again to update to 2.5, I actually the update was released a few days ago so it's strange that I can't update as I use the plugin daily.
There were some issue with the auto-updates for some servers/domains, and we implemented some fix for this in the newest, 2.5 release. So this issue shouldn't be there when new updates are out there after this one. Sorry for any inconvenience this have caused.
For this one, my suggestion is to update the plugin manually by following these steps:
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any further questions or concerns don't hesitate to ask,
Hi Marija, I experienced the same this morning. My Wordpress Dashboard shows that I have version 2.4, but the latest version in the Plugins library shows as 1.0.13 now. Als on the Changelog tab. See attached screenshot. How you started using a different numbering system?
Hi team,
I was on my Wordpress dashboard today and an update was available for Amelia but when I pressed on update it said this failed because I had to enter my activation license number. I did that and it was validated but I didn't get any prompt again to update to 2.5, I actually the update was released a few days ago so it's strange that I can't update as I use the plugin daily.
Thanks,
Abigail
Hello Abigail,
There were some issue with the auto-updates for some servers/domains, and we implemented some fix for this in the newest, 2.5 release. So this issue shouldn't be there when new updates are out there after this one. Sorry for any inconvenience this have caused.
For this one, my suggestion is to update the plugin manually by following these steps:
1) Download the zip from our store
2) Use FTP to open /yourwordpressfolder/wp-content/plugins
3) Delete existing ameliabooking folder
4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)
5) Go to WP-admin panel, open Plugins section
6) Deactivate Amelia Plugin, and then activate it again
7) Clear server and browser cache
___________________________________________________________
If you are using hosting where you are not allowed to your FTP then follow those instructions:
1) Download the zip from our store
2) Delete Amelia plugin from WordPress Plugins page
3) Click on Add new on Plugins page
4) Click on Upload plugin on Plugins page
5) Choose previously downloaded ameliabooking zip file
6) When uploading is done, please Activate Amelia plugin
7) Clear server and browser cache.
Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.
Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:
upload_max_file size,
post_max_size ,
max_execution_time
You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.
If you have any further questions or concerns don't hesitate to ask,
Hi Marija, I experienced the same this morning. My Wordpress Dashboard shows that I have version 2.4, but the latest version in the Plugins library shows as 1.0.13 now. Als on the Changelog tab. See attached screenshot. How you started using a different numbering system?
Hello Debbie,
We didn't start using a different numbering system for the plugin versions, the screenshot you sent is for the Lite/free version of our plugin.
You can check out the changelog for the Full version of the plugin following this link.
Please update the plugin manually following the steps I suggested to Abigail.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help.