We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2334242
Error 400
Closed

Comments

  • Francesco Critelli started the conversation
    March 22, 2020 at 12:39am

    I had problems with the transfer of the plugin, I had to do it in ftp but unzipping the zip and patching it up with the manager of aruba (provider). I managed to install it, but now it doesn't make me do anything, it always gives me error 400 and saves some things but events for example don't save them.
  • [deleted] replied
    March 23, 2020 at 2:15pm

    Hello Francesco Critelli, 

    Thank you for your purchase. 

    Error 400 implies that the server was unable to process the request, they don't say much about the cause of the issue, unfortunately. 

    Because you said you had issues with the plugin installation, could you please follow these steps for updating Amelia and check afterwards if the issue is gone (maybe something wasn't successfully installed):

    1) Download the zip from our store 

    2) Use FTP to open /yourwordpressfolder/wp-content/plugins

    3) Delete existing ameliabooking folder

    4) Upload previously downloaded ameliabooking folder through FTP to plugins folder (unzip it)

    5) Go to WP-admin panel, open Plugins section

    6) Deactivate Amelia Plugin, and then activate it again

    7) Clear server and browser cache

    ___________________________________________________________

    If you are using hosting where you are not allowed to your FTP  then follow those instructions:

    1) Download the zip from our store 

    2) Delete Amelia plugin from WordPress Plugins page

    3) Click on Add new on Plugins page

    4) Click on Upload plugin on Plugins page

    5) Choose previously downloaded ameliabooking zip file

    6) When uploading is done, please Activate Amelia plugin

    7) Clear server and browser cache.

    Please note that if you delete plugin from Plugins page you WILL NOT lose your data, because it is already saved in your database.


    Please note that our plugin have a size of around 6 MB so if yo are not able to upload the plugin through WordPress plugins page, then you need to increase following:

    upload_max_file size, 

    post_max_size ,

    max_execution_time

    You should be able to find these values in your php.ini file or on your hosting panel. If you can't find it yourself please ask your hosting provider to provide it.


    If you update Amelia following the above steps and still have the same issue, maybe you have the issuebecause of the memory limit on your server, so you can ask your hosting provider about that. 


    Let me know if this helped!