We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
What about an option in the public ticket page here, where users can pledge for feature requests, not just +1?
Some features have more than 100 requests, if everybody gives a 10 or 20 $ everybody might be happier much sooner.
Hello Heinz,
Apologies for replying late, we are not working on weekends.
Thank you for your suggestion, it is an interesting one
There is a possibility for some customization of the plugin for money and some users want to pay fully for their requests, but we currently don't accept any customization requests, because the development team is pretty busy. We do try to implement as many features as possible in each update because all of the requests require time.
But, I will forward this suggestion to the management team, maybe in the future we can implement something like that as an option for feature requests.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
I imagine even customization might be helpful for many others, so I rather think about the whole community of Amelia users than just for my own benefit. Creating an add-on or plugin that serves many others will also be cheaper for each pledger then customisation for just one ;)
Yes, I agree, Heinz
I just told that to point out that money isn't the only resource needed, time is needed and this is why we can't implement each feature right away and we don't take any customization requests at the moment.
Regarding your suggestion I forwarded it so it can be considered as some solution in the future.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,