We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello !
I encounter an issue with stripe payment (test mode)
After submitting :
"An error occured during the payment, try later..."
Could you help me please ?
Thank you !
Victor
The price is higher than 50cent*
I solve my issue
you can close this ticket
thanks
Hello Victor,
I see you managed to find a solution for the issue you had. Great, glad to hear that and thank you for letting us know!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,
What was your solution? I am having the same.
Hello
in test mode, you should use "fake" credit card you can find here : https://stripe.com/docs/testing
Oh yeah I got around that already, thanks for letting me know though!
Hello, I have similar issue with stripe.
I can't able to resolve using the given solution.
can you please reply me ASAP as it's extremely urgent for me.
Thank you in advance!
Have a look at the error.
I used all information correct as well.
Another response if you need more details :
{"message":"Sorry, there was an error processing your payment. Please try again later.","data":{"paymentSuccessful":false}}
Wasn't mollie.com going to be supported in the summer? When can we expect it?
Can someone guide me on below mentioned issue?
I really want to resolve that.
Thank you!
Hello mayariestudio,
Please check the credentials you provided for Stripe in Amelia. If you are using the correct mode (test or live) with the correct credentials (test or live credentials) and if you copied the credentials correctly to the required fields in Amelia.
If this doesn't help please open a new, your, ticket as we would maybe need to login to your website in order to check out the issue and help out.
Hello Nabil,
Unfortunately, because of some unpredictable issues and changes that we needed to implement in the past couple of updates of Amelia, our plans for the new features have changed a bit, so the implementation of Mollie has been moved. We can't say for now exactly when this feature will be implemented and released. Sorry for any inconveniences this have caused.