We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Quick question -- I got a notice from Envato that there was an update to wpDataTables. Since I just re-purchased it directly from the TMS store, I logged into the store to download the update. I didn't see anything to indicate version numbers or updates.
Since the one on my site came from the TMS store, does it update through the Wordpress update process? Or, when I get a notice from Envato, should I go to the TMS store and download the version that is there, and assume it is the update?
Hi again Bruce
You can also subscribe to our official Newsletter, and be informed about the new update just like through Envato.
You don't need to do that, of course. The plugin is updated at the same time on our store, and on Envato, so whenever you see this you can be sure the new version is on our store.
If you've entered your purchase code in wpDataTables settings/Activation, WordPress should inform you there's a new update available. Please note, though, that WordPress does these activation checks a few times a day - it's not an automated process, so it can take a few hours for WP to see that there's a new version available.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Ah, that was the problem -- I had activated with Envato rather than the purchase code. Change it, so should get WP updates now. Thanks!
You're welcome Bruce
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables