We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Sometimes when I visit the page we have our table on, the table itself does not appear. Please see the attached example screen capture. We do use WPRocket and I suspect it could be the culprit. Do you know of any particular setting in that plugin that might trigger this behavior? Have you heard of this happening before?
Hello again Lori
Issues like this can be caused by caching, but I believe you could exclude wpDataTables from being cached.
We have WP Rocket on our websites, and we haven't been experiencing these issues.
Please reach out to their support, and see if there's anything they can do to exclude wpDataTables from being cached.
Kind Regards,
Aleksandar Vuković
[email protected]
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