We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2329920
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Comments

  •  7
    Helmut started the conversation
    March 17, 2020 at 11:20am

    Hi, we want to integrate this into Klick-Tipp.
    And we wanted to know which fields will be transfered to Zapier.

    Kind regards, Daniel

  • [deleted] replied
    March 17, 2020 at 3:41pm

    Hi Daniel,

    Thanks for your interest.

    You can send information about appointments and events, such as: appointment/event name, customer/attendee name and email, employee name and email, appointmen/event date and time, extras, payment, duration, status.

    Let me know if you have other questions!


  •  7
    Helmut replied
    March 17, 2020 at 4:37pm

    Hi,
    perfekt - thats what we need.
    We already bouht the highest licence but there some detail preferences we miss.
    1. Is it possible that a free appointment won't be redirected to the woocommerce cart page.
    2. Is it possible to set duration to a specific time not 30min or 1h
    3. Is it possible to set more than one reminder with different emails
    4. Is it possible to disable choose employee
    5. Shortcode for the booking with categorys to jump directly into the datepicker

    Kind regards, Daniel

  • [deleted] replied
    March 17, 2020 at 4:59pm

    Hi Daniel,

    Thanks so much for your purchase, from now on with your purchase code you can open ticket in Amelia category with your purchase code so your support engeeners can help. This is pre-purchase category reserved for those who haven't purchased yet.

    But, let me answer your questions here:

    1. If you turn off WooCommerce it won't redirected. Also, if you want to use woocommerce there's a fix for this - our support engeeners can help - just open ticket in Amelia Category.

    2. Yes, it depends on the default time slot - you need to change default time slot to 1 minutes or 5 minutes. Take a look how to quickly do that in General Settings: https://share.getcloudapp.com/04uKWRm1

    3. We have email notifications that you can use, the full list and when they can be trigged can be seen here: https://wpamelia.com/notifications/

    4. If you have just one employee, the employee drop down will be automatically hidden, but if you have more than one it can be hidden with CSS (open the ticket in Amelia category and our engeeners will help) but the employee will be chosen randomly.

    Hope this helps and welcome onboard!

  •  7
    Helmut replied
    March 17, 2020 at 5:20pm

    Thanks for the answers i wrote a ticket for detailed information.

    Kind regards, Daniel