We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi there,
I'm aware that recurring bookings and packages are listed as "planned" on your feature list. Any estimation as to when this will be implemented? It is such an important feature and a must for any service business that relies on recurring bookings like mine.
Hello Candice
I'm sorry, but I don't have that information. We cannot say for sure when this will be implemented.
Until then, I can offer a workaround if you're using WooCommerce. We can help you in a way that your customers should be able to add multiple appointments in the cart, and then perform a bulk purchase.
Would you be interested in that?
Kind Regards,
Aleksandar Vuković
[email protected]
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Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar
Thank you for your reply! That's a pity. Was hoping it was in the pipeline and near to release.
Absolutely! A workaround would be great in the meantime. Please advise.
Hi Aleksandar
For some reason my shortcodes aren't working. The hour glass just continues indefinitely. I didn't have this problem before. My site is not live and I'm still in testing phase.
UPDATE: Nevermind. I fixed it!
I'm struggling to access the script directory. Can you provide further guidance on how to get there?
Hi again Candice
You can access it via FTP, or through the Plugin Editor in your Dashboard.
If you're going through the plugin editor, just select "Amelia" from the top right drop-down, and then navigate to this file: src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Aleksander!
So it looks like after selecting an appointment the client needs to find their way back to the booking page again and start over to add another appointment to the cart. Is that correct?
It might frustrate clients to do so, is there a better way to deal with this using this workaround?
Hi again Candice
Unfortunately, that is the case.
Perhaps you could try combining that with a redirection script:
This will be triggered when your customers confirm booking. You can set that redirect URL to be the actual booking page (we use https://www.google.com as example, but you will replace this with your own URL)
<script> window.beforeConfirmedBooking = function() { window.location.href = "https://www.google.com"; }; </script>You can insert this script on page where you insert Amelia shortcode.
Since they would be adding one appointment at the time, they can simply go to the Cart (I believe you have this somewhere on the top of the page, correct?) and purchase all appointments that were added there.
I hope that helps.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar
Thanks, I've tested this. Unfortunately, having to repeat the booking process multiple times will frustrate my clients. Especially those who need to book 8 or 12 sessions in one go. Having to repeat the process that many times is very likely to drive them away from booking online.
I really appreciate all your assistance including offering a workaround, but it doesn't meet my business and clients needs, so sadly I may need to consider a different plugin although I've really come to love Amelia. Thank you for your efforts and amazing customer support!
Sorry to hear that, Candice
Although I can completely understand.
You're certainly welcome. Please feel free to reach out to me if you have any further questions.
Stay safe.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Is there any way I can get access to this workaround? I was using BookingWP before and adding multiple sessions to the cart was how I was able to do this. My clients often need to book several appointments at once and this would make it much easier.
Thanks!
Hello Georgia.
Sure, here you go:
Please access this script: ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/Integrations/WooCommerce/WooCommerceService.php and comment line 604, in the "addToCart" method:
This should allow you to add more than one appointment in the cart.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables