We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
and i cant even download back the plugin .... its said expired
Hello Ick,
Thank you for your purchase.
It isn't possible for the system to charge different license plans if you choose one of them and for one purchase to create several charges. I see on the screenshot you have that two Paddle emails are sent after completing purchasing of the Basic license and the Pro one, the TMS emails must have been doubled somehow. Not sure how this happened. Do you have 4 purchase codes? But could you please tell me why haven't you contacted us right after the purchase / when you got the emails? If you didn't want the basic one we could have refunded you that one easily, as we have a company policy of 15-days money back guarantee.
You can always download the plugin when you login to TMS store with the credentials that you got in the email after you purchased Amelia.