We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2326198
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Comments

  • Justin Avery started the conversation
    March 12, 2020 at 4:33pm

    Hi,

    I would like my clients to be able to book up to 1 hour before the appointment time. How can I allow that to happen? Right now I can only make appointments 12 hours in advance but not sooner. 

    Thank you,

    Justin

  • [deleted] replied
    March 12, 2020 at 5:17pm

    Hi Justin,

    Thanks for your interest in our plugin.

    We have an option on the backend where you can choose how long in advance you want to allow people to book, you can disable this or you can choose what suits you.

    On our demo site you can go to Settings > General Settings and you will se the option Minimum time required before booking.

    Let me know if you have other questions!

  • Justin Avery replied
    March 12, 2020 at 9:34pm

    Thank you Nevena,

    I tried that angle before and it didn't work. I currently have my 'minimum time required before booking" in "settings' "general" to "disabled" and I, nevertheless, clients are unable to book less than 12 hours ahead of the appointment time. Maybe some bug? 

    Thanks for looking into this,

    Justin

  • [deleted] replied
    March 13, 2020 at 12:00pm

    Hi Justin,

    It might be that your slots are booked. DO you have our premium plugin? If so, you can open ticket in Amelia Category with your purchase code and our support engineers can take a look "from the inside" just open private ticket and provide you temporary WP credentials.