We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi support,
I've run into an issue of added carets to the beginning and end of String values. This occurs with line breaks and shortcode, and will reappear even after deleting them through the editor.
Any advice would be appreciated.
Sincerely,
Jonathan
Hello Jonathan
Thank you for your purchase.
Can you please tell me which version of libxml do you use?
You should find the libxml version in your php.info file.
If the version is less than 2.7.8, you will need to modify the file ../wp-content/plugins/wpdatatables/source/class.wdttools.php. Around line 915 you'll see this code:
if (self::isHtml($string)) { $string = self::stripJsAttributes($string); }Just comment it, so the code looks like this:
//if (self::isHtml($string)) { //$string = self::stripJsAttributes($string); //}And after that it should work for your version of libxml.
Please let me know.
Kind Regards,
Aleksandar Vuković
[email protected]
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