We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2323230
Display, Sorting and Filtering, Editing, Table Tools, Placeholders not working
Closed

Comments

  • Jonathan Woo started the conversation
    March 10, 2020 at 12:35am

    Hi Support,

    So our organization purchased the full version of the plug-in, but I have been unable to access any of the options to edit any of the tables. Please see the attachment, as that what I see when clicking on any of the Display, Sorting and Filtering, Editing, Table Tools, Placeholders settings

    This is very frustrating as I have tried accessing these options on two different computers, two different browsers, and two user accounts. My coworker is able to access these options on her end, so I'm completely stumped.

    Thanks,

    Jonathan

  •  2,576
    Aleksandar replied
    March 10, 2020 at 9:31am

    Hello Jonathan

    Thank you for your purchase, and sorry for the inconvenience.

    Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

    Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for wpDataTables, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.

    When you say your coworker can access all these options - are they logging into the same website? If they are, it should be the same behavior in back-end. Maybe you have some permissions imposed, that are blocking your entry?

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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