We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hello I was wondering how the calendar synchronization works in Amelia. Is it just one way sync to add booked appointments to the calendar, amend them etc or does it actually check external calendar for availability as well (i.e. Google calendar)?
Hi Renata Clarke,
Thank you for your interest in our plugin.
At the moment we have 1.5 way synchronisation with Google calendar. That means that once you connect employee with Google calendar, his availability is displayed based on both Google calendar availability and Amelia working hours that you have set for that employee. Once you add new event in Google calendar and set it to busy that time slot is automatically removed from Amelia calendar for that employee so it cannot be double booked. Once your customer schedules the appointment in Amelia the appointment is added in the Google calendar, but if you want to change it (delete, reschedule or something else) you will need to do that in Amelia directly because that is missing for our sync to be completely 2 way.
Best regards.