We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2321718
Invoice as PDF - appointment time will not shown
Closed

Comments

  • Dirk Hein started the conversation

    Hi there,

    I use Amelia as booking system for Escape Room. I integrated Woocommerce so costumer can pay via Paypal a.s.o.

    My problem: User get an email with appointment date and time and also an invoice as PDF attachment. Unfortunately the appointment date and time won't be shown on PDF. Please look at attachment: So you can see an invoice created by my old booking system and PDF using by Amelia with Woocommerce.

    Is there any way to insert date and time of appointment again?

    Best regards

    Dirk from House Of Escape 


  •  2,576
    Aleksandar replied

    Hello Dirk

    Thank you for your purchase.

    Please download the beta version of Amelia attached to my response.

    When you install it, you need to access your database and make some changes. Access the database via PHPMyAdmin (or whatever you're using for database management), and go to wp_options table. There, under "option_name" column search for "amelia_settings". Expand "option_value" column and look for the new settings - "payments.payPal"

    The new options are:

    "description":{"enabled":false,"appointment":"","event":""}
    

    By default this data isn't being sent, so they are not set. To send them, you need to change the "enabled" parameter from "false" to "true", and to enter the placeholders into "appointment" and "event" parameters (just like you'd enter those placeholders in email notifications).

    For example:

    "description":{"enabled":true,"appointment":"%customer_full_name% has booked %service_name% at %appointment_date_time%","event":"%customer_full_name% has booked %event_name% at %event_start_date_time%"}
    

    Please note that you don't need to save my response for the future, as this will be included in the next update.

    I hope that helps.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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