In the documentation is mentioned that for each new employee or customer created in amelia an email will be sent with user name and a link to grant their access and to be able to modify their appointment etc...

My employees are not receiving any  email with user name and links.

Note:

Notification a are ok

Email WPmail is ok , tested, i am receiving emails to confirm new appointment or cancellations.

my employees have double role WP role and Amelia employee / customer role

Your help is highly appreciated ! 

Hey Alex, thank you for your reply,

Actually, i have red one of your replies to one of your customers, where you have advised them to have edit user role plugin to authorise his employee to get 2 roles.

Well, i have the same situation, my employees register first on wordpres( they get at first wordpress role) then i manually add their second role( amelia role) to be able to create them inside amelia then i create them iside amelia.

During this process my employee does not get the link to get access to their wordpress version to manage their profile , but they get an email from other plugins and wordpress regarding their personal information and membership level etc...

Thank you 

Thanks Alex,

OK, sure i will check that and let you know .

Thank you 

Hi again Alex,

 I could not find the place where i should verify what you have asked me to verify ?

-----Can you please check if you enabled the emails to be sent to the users when there's a change in their account?----

Where should i check /find that on wordpress?

Hi Alex,

the new employee is receiving an email with the link to login to my website whether i created his account on amelia first or in wordpress first then amelia.

But the issue is that the link the employees are receiving is the login link which is to log in to their personal account /profile (ultimate member profile) the link does not take them to the the back end where they can have access to their amelia profile/account where they need to modify their availability and working hours , where do i get this link from ? (in order to redirect them, or add it to the email notification )

Thanks

ok Alex well noted, but would you please tell me how the employees can set up their availability and working hours my employees do not see amelia interface to do that they see only the 4 forms that the short code can provide and non of them is to enable the employee to set their availability , i bought amelia because it says that the each employee can set him self his working hours and availability  

I have done this step already , but their is no shortcode for employee interface , like the shortcode for customer interface.

When amelia employees login  they see amelia booking interface just like any other customer ??? how can they adjust their availability ?

I am sorry i do not understand i am confused. Is there any employee interface where the employee can d his modification.

After enabling all the options ( like the screenshot) where and how the employee can see his amelia interface if there is no shortcode for that ?

please send me a screenshot of an employee interface where he can adjust and modify his availability   and a screenshot that shows the option where the employee can configure his schedule

Ok i do  understand now.

So how and where can they modify their availabilities ? how can they do the following where can they find those?

Configure their schedule ?

configure their day off ?

Manage their appointments ?

Manage their event ?

This is all what i need to know and understand .

Your guidance is highly appreciated 

OK got it, thank you.

One more thing if you allow me to ask ; )

1-Your employees need to have a WordPress user account with "Amelia employee" user role. (( done))

2--When you access the employee tab in Amelia/Employees, you can then link the employee profile to the WordPress user account. (( done))

3---Then, when they visit yourwebsite.com/wp-admin they can log in with their username and password to gain access to the back-end (( this is the problem )) what are the capabilities that an employee with Amelia roles must have to get access to Amelia's back-end, and is there any permission they must have to grant access to the back-end ?

4----The difference, though, is that they can only access Amelia, and only modify their working hours, days off, existing Appointments and events. ((( i would love to get into this step)))

Thank you in advance for your instruction on how to achieve point 3 

Ok will check it and confirm to you !

Thank  you again

Hi Alex ,

It actually worked but i have done few thing before that to make it work, you may be interested to know them if somebody else hd the same situation ; )

since i am using the use role plug in and my users have 2 roles , their primary role must be Amelia employee then the 2nd role can be anything else, any other scenario will not work since the primary role will override the second roles capabilities.

Does the customer has the same acdess to wp backend ?

Thank you very much for your help.

Thank you Alex , well noted !