We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2321425
Creating a table w/ condition fails
Closed

Comments

  • Edward Montagna started the conversation
    March 7, 2020 at 6:51pm

    I created a table via an SQL query using the builder which results in showing the correct first 5 row example, but fails to save when clicking SAVE.  The responding page simply states (with an all white background) "Sat, 07 Mar 2020 18:41:03 GMT"  Please advise.  The same table works without the condition.  I've attached a screen shot of what showed the 5 sample rows, but would not save.

  •  2,576
    Aleksandar replied
    March 9, 2020 at 9:44am

    Hello Edward

    Thank you for your purchase.

    Your query looks fine, so there may be something blocking wpDataTables from actually creating the table. I can't say without taking a look, though.

    Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course we do not provide login data to third party. You can write credentials here just check Private Reply so nobody can see them except us.


    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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