We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2320168
Amelia doesn't work - white screen
Closed

Comments

  • Roland Tusnadi started the conversation
    March 6, 2020 at 7:07am

    Hi guys,

    This is an extremely urgent ticket as we're in a middle of a launch and Amelia doesn't work.

    We did no changes in Amelia or WP in the last couple of days, however the plugin just stopped working approx. 12 hours ago and only a white screen appears when I load a sub-page of it.

    We tried to fix it the following ways:

    1. Turning it off and on again. Didn't help.

    2. Removing Amelia from the sub-page and add it again. Didn't help.

    3. Creating a brand new sub-page and add Amelia. Didn't help.

    As we're in a middle of a launch and cannot let these things happen... It's already causing us HUGE costs. 

    May I kindly ask you to advise ASAP?

    Bests,

    Roland

  •   [deleted] replied privately
  • Gerald See replied
    September 25, 2020 at 3:59pm

    HI roland, i'm having the same issue. could you share what was done to fix this?

  • [deleted] replied
    September 28, 2020 at 12:47pm

    Hello Gerald See, 

    I see you opened a ticket regarding this matter and my colleague responded so please check it out and you can continue solving the issue there. 

    In the meantime, maybe Roland will share their experience as well.

    If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.