This is an extremely urgent ticket as we're in a middle of a launch and Amelia doesn't work.
We did no changes in Amelia or WP in the last couple of days, however the plugin just stopped working approx. 12 hours ago and only a white screen appears when I load a sub-page of it.
We tried to fix it the following ways:
1. Turning it off and on again. Didn't help.
2. Removing Amelia from the sub-page and add it again. Didn't help.
3. Creating a brand new sub-page and add Amelia. Didn't help.
As we're in a middle of a launch and cannot let these things happen... It's already causing us HUGE costs.
Hi guys,
This is an extremely urgent ticket as we're in a middle of a launch and Amelia doesn't work.
We did no changes in Amelia or WP in the last couple of days, however the plugin just stopped working approx. 12 hours ago and only a white screen appears when I load a sub-page of it.
We tried to fix it the following ways:
1. Turning it off and on again. Didn't help.
2. Removing Amelia from the sub-page and add it again. Didn't help.
3. Creating a brand new sub-page and add Amelia. Didn't help.
As we're in a middle of a launch and cannot let these things happen... It's already causing us HUGE costs.
May I kindly ask you to advise ASAP?
Bests,
Roland
HI roland, i'm having the same issue. could you share what was done to fix this?
Hello Gerald See,
I see you opened a ticket regarding this matter and my colleague responded so please check it out and you can continue solving the issue there.
In the meantime, maybe Roland will share their experience as well.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.