We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am unable to get shortcodes to work on my site as a test. I can get the booking form to work, but are unable to get the categories to appear. I have the theme built-in page builder and also elementor and neither work. All that happens is the shortcode appears and i have used both text box and shortcode as well.
Hi scott,
Did you purchased our plugin? If so, I would like to ask you to open ticket in Amelia category with your purchase code so our support engeeners can help you. This is a pre purchase category reserved for those who haven't purchased Amelia yet.
If you try with free plugin, we do not have all short-codes in free plugin, so it might be because of that.
What shortcodes did you use? If you used step-by-step shortcode on that one we do not have categories.
You need to put: [ameliacatalog] in order to display categories.