We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The page is not loading when we try to load all 19,000 + data on our site.
Hello Sunny Cris Fortunato
Thank you for your purchase.
It's not recommended loading that amount of data on your website.
When your data set is larger than a couple of thousand rows, it can’t effectively be loaded in the page from a Google Spreadsheet, a CSV or Excel file, or other sources. Each of these methods first reads the data from the source, and then prints out the complete table data on your page; so, as the row count grows, it makes both the page generation time on server side and the page load and initialization time on client side, slower and slower. If your host has a certain memory or timeout limit defined for PHP scripts, it can ‘break’ the page, because the script would try to allocate more memory than it’s allowed.
This is why it's recommended to load only a number of rows on a page. Going above 2.000 - 3.000 rows is not recommended.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Thanks for the reply,
Downloading the less result works fine, unfortunately the maximum max_execution_time that our current server provide is up to 597 only, based on your test of 10,000 rows, how long it takes to download that? , So it means, that Report Builder is not compatible for huge data reporting for example 20,000 - 30,000 data? I Try to setup a wordpress in my local and try to download the report of 20,000 data, but it takes about an hour or two to download the data, sometimes it return 500 error.
Regards,
Sunny
Hello again Sunny
Report Builder can handle large amount of data, but it needs a good server, good hosting plan and a lot of resources (execution time, timeout time, memory limit, etc) to be able to handle that many rows.
When we tested on 10.000 rows, it took about 15 - 20 minutes for the report to generate.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables