Holiday Notice – Support Unavailable on April 18 and April 21

We just wanted to let you know that our support team will be offline on Friday, April 18th (Good Friday) and Monday, April 21st (Easter Monday) due to the holidays.
We'll be back on Tuesday, ready to assist you!

In the meantime, if you need any help, feel free to:

Amelia YouTube Channel

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Thank you for your understanding, and we wish you a wonderful holiday weekend!

Okay
  Public Ticket #2315951
Default timeslot
Closed

Comments

  •  15
    SYS started the conversation
    March 2, 2020 at 11:04am

    Hi,

    I've noticed that the default timeslot corresponds with the buffer-time which is needed to book the appointment. 

    If i set my time to start at 9:00 in Amelia, and i have a default timeslot which is 30min, then my first appointment will start at 9:30. This should not happen. If i start at 9:00, my first apppointment should be bookable at 9:00. Not earlier, not later. 

    Is it possible to bypass this weird setting?

  • [deleted] replied
    March 2, 2020 at 2:42pm

    Hello Maarten Ligthart, 

    Could you please tell me have you enabled the option 'Use service duration for booking a time slot' in Amelia -> Settings -> General Settings? If yes, please disable it and let me know if the issue is gone with this. 

    We will change this behavior in one of the next releases when this option is enabled as well.