I've noticed that the default timeslot corresponds with the buffer-time which is needed to book the appointment.
If i set my time to start at 9:00 in Amelia, and i have a default timeslot which is 30min, then my first appointment will start at 9:30. This should not happen. If i start at 9:00, my first apppointment should be bookable at 9:00. Not earlier, not later.
Could you please tell me have you enabled the option 'Use service duration for booking a time slot' in Amelia -> Settings -> General Settings? If yes, please disable it and let me know if the issue is gone with this.
We will change this behavior in one of the next releases when this option is enabled as well.
Hi,
I've noticed that the default timeslot corresponds with the buffer-time which is needed to book the appointment.
If i set my time to start at 9:00 in Amelia, and i have a default timeslot which is 30min, then my first appointment will start at 9:30. This should not happen. If i start at 9:00, my first apppointment should be bookable at 9:00. Not earlier, not later.
Is it possible to bypass this weird setting?
Hello Maarten Ligthart,
Could you please tell me have you enabled the option 'Use service duration for booking a time slot' in Amelia -> Settings -> General Settings? If yes, please disable it and let me know if the issue is gone with this.
We will change this behavior in one of the next releases when this option is enabled as well.