We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2315888
Stripe order customer name display
Closed

Comments

  • Florian Moreno started the conversation

    Hello,

    Currently when a payment is made from your plugin my client's name does not appear on stripe, this poses a problem in the case of a refund request, can you tell me if the option exists how to modify this?

    Or otherwise modify the plugin to bring up this.

    cordially


    STRIPE - NO CLIENT NAME ...

  •  2,576
    Aleksandar replied

    Hello Florian

    Thank you for your purchase.

    Please download the beta version of Amelia attached to my response.

    When you install it, you need to go to wp_options table in the database, and search for "amelia_settings" in "option_name" column. You'll see some new settings for payments.stripe :

    "description":{"enabled":false,"appointment":"","event":""},"metaData":{"enabled":false,"appointment":null,"event":null}

    By default, that data is not being sent, so they are not set. To send them, you need to change the "enabled" parameter to "true", and to enter the placeholders in "appointment" and "event" parameters, like you'd enter them in an e-mail notification template. For example:

    "description":{"enabled":true,"appointment":"%customer_full_name% has booked %service_name% at %appointment_date_time%","event":"%customer_full_name% has booked %event_name% at %event_start_date_time%"},"metaData":{"enabled":true,"appointment":{"user":"%customer_full_name%","email":"%customer_email%","phone":"%customer_phone%"},"event":{"user":"%customer_full_name%","email":"%customer_email%","phone":"%customer_phone%"}}

    I hope that helps.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

    Rate my support

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