We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
OK - so just want to get started and create charts using data from the WP database.
I've created a MYSQL connection - but switching I get this error. (screenshot 1).
When I generate a code through the 'Generate a query to MySQL database' I get an output. However, when I click create a table, I get a white page with the date in the corner. (screenshot 2 and 3)
Interestingly when I take the code and place it directly in phpmyadmin the code doesn't work.
When I take a code that works from phpmyadmin - it doesn't work either (get the same white screen with date).
Also, different from your videos, I don't get a MySQL option only SQL option. (screenshot 4).
I've been at this for hours, on my local dev site and trying on my live site.
For completeness - setup(s)
Live: MySQL 5.5.5 and php 7.3.15
Local: MySQL 5.7.26 and php 7.3.9
I look forward to hearing form you. Thanks
Ashley
OK - as is typical. In less than 10 minutes after posting this, figured out that need to whitelist against the security plugin I have installed! Hope this helps anyone who might struggle in the future!
Hi Ashley
Thank you for your purchase.
I'm glad to hear the issue is resolved.
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Kind Regards,
Aleksandar Vuković
[email protected]
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