We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2313315
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Comments

  •  1
    Stæven started the conversation
    February 27, 2020 at 9:00pm

    Is there a way to set the location of the appointment to a PHONE or ZOOM link, and simply put a picture of the ZOOM or PHONE as the address, instead of a physical location, demanding a map? 

    Also, is there documentation how to get google map API/ connectivity? I'm having a HORRIBLE time trying to utilize Google Maps correctly within the appointment location.

  • Heather Wright replied
    February 27, 2020 at 9:50pm

    I never could figure out the google maps myself. And I think having the zoom or phone as location would be a great upgrade. 

  •  2,576
    Aleksandar replied
    February 28, 2020 at 11:11am

    Hello Stæven and Heather

    Zoom integration is currently under development, so it should be included in the plugin in the next month or two.

    However, at the moment, it is not possible to add a location like that. You can add a location without an address, and simply name it "Phone", but that's about it.

    Did you create Google Map API Key on your Google account (enabling all necessary API's from the screenshot below)?

    6225836173.png

    Did you add your billing account? You can read more about this here.

    If you did, can you please tell me did you insert it on Google Map API Key option in General settings?

    Unfortunately, this is the only way of getting the maps to work correctly. I'll add a link that explains why (it's not up to us, but instead is implemented by Google):

    https://medium.com/swlh/billing-for-all-google-maps-api-price-rise-f80cdd9e5017

    Here's the explanation:

    Google has recently announced the launch of its new Google Maps Platform, which “introduces changes to their products, pricing, and support to provide…greater flexibility, transparency, and control.” These changes will affect every individual and every company which is using Google Maps and its API to power functionality on their websites.

    The changes to Google Maps kicked in on June 11th, 2018 and require users to create a valid API key for each of their web projects that use Google Maps to display data. You’ll also need to enable billing with a credit card in much the same way that you need to add your credit card details before you start running Google AdWords. Google says that by doing this, you’ll also be able to scale up and down more easily with less downtime and fewer performance issues on your website.

    These new requirements mean that Google has stopped offering support for any requests that don’t include an API key. Now that these changes have taken place, calls to the Maps JavaScript API and Street View API return only poor quality maps with a watermark. Invalid requests to the Maps Static API, Directions API, Distance Matrix API, Geocoding API, Geolocation API, Places API, Roads API, and Time Zone API will all return an error.

    So, unfortunately until you do this, you will be experiencing error with the location.

    Yeah, Google spoiled it for a lot of people, including myself, but it's really not up to us.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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