We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I have a website using some custom fields Im wondering how I can make the email notification to the employee include my custom field responses. Please let me know what steps I can take to make this happen, thank you in advance!
Hello Bryce Billing,
Thank you for your purchase.
You need to add the placeholders for the custom fields that you have to the Notifications Message field (notifications that you want to have these information). You will find all placeholders that you can put in the notifications when you click on </> Show Email Placeholders in Amelia -> Notifications and by clicking on a placeholder there you copy it and then you can paste it in the Message field in the notifications that you want.
Please look at the attachments.
Hope this helps!
If you have any further questions or concerns feel free to ask,
Hey there,
is it possible that this fields aren't shown anymore?
I don't see any "custom" fields on my placeholders.
And a 2nd question, how would I know, lets say custom_field_1, which field it is in my backend? Is there any ID given to the field I can see in my backend?
TIA
Best Regards
hello Wolfgang Hartl,
Please update Amelia to version 3.0.2 , as there was an issue with the placeholders in versions 3.0 and 3.0.1 Sorry for any inconveniences this have caused. After you update the plugin you will have the custom fields placeholders in the list on the Notifciations page, and when you hover them you will see which custom field is the placeholder for. https://wpamelia.com/updating/
If you have any other questions or concerns feel free to open a new ticket and we will gladly help out.