Ticket 2255594 I have been complaining for a week now, that appointments booked and paid do not appear in Amelia. I have to manually copy the data of every customer in every order and create the customer and the appointment manually in Amelia. As I am creating the appointments manually, Aemlia does not know the time zone of the customer, and hence most email notifications to customers indicate the wrong hour of appointment. Amelia's support is unable to fix the problem. Complete log files and tens of errors have been sent. Amelia support is not making progress. Admin access behind my back was granted. Amelia's support is still unable to fix the problem. This is very frustrating and as of today I am counter-recommeding Amelia.
It is not rare problem in the WordPress, the WordPress itself is an environment that is dependent on many factors, so debugging is necessary in this occasions, so I would kindly ask you to provide our engeeners with your FTP credentials so thy can find the problem and fix it. They are professionals, and your website wont be first nor last that they need to investigate form the inside.
As I see form previous tickets, our agent has sent you the feature that is not even live yet, so you have it. This proves our willingness to help each customer. So please just provide them with FTP credentials and most probably they will find the solution very soon. Thanks for your understanding.
I truly don't need your "I'm so sorry". I need AmeliaBooking to simply work. It does NOT.
Yes, AmeliaBooking support insisted on having wordpress administrator access , and this was granted. The result? AmeliaBooking support failed again, and again, and then requested FTP to the site, and CPanel and Database and the whole earth....
Most interestingly, AmeliaBooking support could not at any time on any day provide attended support where eventual debugging or research of the error is done with my presence through a remote session! AmeliaBooking team can't work when I'am watching. AmeliaBooking support can only work when they have full unlimited wordpress administrator, and FTP, and Database and Cpanel access BEHIND MY BACK. I wonder why.
I have shared with AmeliaBooking team logs and tens of error messages AND Wordpress ADMINISTRATOR ACCESS BEHIND MY BACK, and your team still FAILED to fix the error. 8 days later, AmeliaBooking is still failing.
I see clearly that AmeliaBooking team wants to use me and my site as a laboratory guinea pig to try and find out what AmeliaBooking Quality Assurance team failed to do.
The additional info is that I am managing many websites and AmeliaBooking is FAILING on all of them. I am afraid AmeliaBooking will insist that the error is with all of those websites, not with AmeliaBooking?
Let me remind you that I have PAID for support, and AmeliaBooking team is FAILING to provide support here.
If AmeliaBooking team wants to troubleshoot / find the issue at hand through a remote session, I am ready and flexible.
If the AmeliaBooking fail their PAID support contract, there is not much I can do apart from going back to Bookly and keep sharing my experience with AmeliaBooking on social media.
I have been struggling with manually creating all appointments and creating all customers in AmeliaBooking for 8 days. Your team has failed to fix this. Let every potential customer know.
Ticket 2255594
I have been complaining for a week now, that appointments booked and paid do not appear in Amelia.
I have to manually copy the data of every customer in every order and create the customer and the appointment manually in Amelia.
As I am creating the appointments manually, Aemlia does not know the time zone of the customer, and hence most email notifications to customers indicate the wrong hour of appointment.
Amelia's support is unable to fix the problem.
Complete log files and tens of errors have been sent.
Amelia support is not making progress.
Admin access behind my back was granted. Amelia's support is still unable to fix the problem.
This is very frustrating and as of today I am counter-recommeding Amelia.
Hi Marc,
I am so sorry to hear that!
It is not rare problem in the WordPress, the WordPress itself is an environment that is dependent on many factors, so debugging is necessary in this occasions, so I would kindly ask you to provide our engeeners with your FTP credentials so thy can find the problem and fix it. They are professionals, and your website wont be first nor last that they need to investigate form the inside.
As I see form previous tickets, our agent has sent you the feature that is not even live yet, so you have it. This proves our willingness to help each customer. So please just provide them with FTP credentials and most probably they will find the solution very soon. Thanks for your understanding.
Have a nice day.
Hello Nevena,
I truly don't need your "I'm so sorry". I need AmeliaBooking to simply work. It does NOT.
Yes, AmeliaBooking support insisted on having wordpress administrator access , and this was granted. The result? AmeliaBooking support failed again, and again, and then requested FTP to the site, and CPanel and Database and the whole earth....
Most interestingly, AmeliaBooking support could not at any time on any day provide attended support where eventual debugging or research of the error is done with my presence through a remote session! AmeliaBooking team can't work when I'am watching. AmeliaBooking support can only work when they have full unlimited wordpress administrator, and FTP, and Database and Cpanel access BEHIND MY BACK. I wonder why.
I have shared with AmeliaBooking team logs and tens of error messages AND Wordpress ADMINISTRATOR ACCESS BEHIND MY BACK, and your team still FAILED to fix the error. 8 days later, AmeliaBooking is still failing.
I see clearly that AmeliaBooking team wants to use me and my site as a laboratory guinea pig to try and find out what AmeliaBooking Quality Assurance team failed to do.
The additional info is that I am managing many websites and AmeliaBooking is FAILING on all of them. I am afraid AmeliaBooking will insist that the error is with all of those websites, not with AmeliaBooking?
Let me remind you that I have PAID for support, and AmeliaBooking team is FAILING to provide support here.
If AmeliaBooking team wants to troubleshoot / find the issue at hand through a remote session, I am ready and flexible.
If the AmeliaBooking fail their PAID support contract, there is not much I can do apart from going back to Bookly and keep sharing my experience with AmeliaBooking on social media.
I have been struggling with manually creating all appointments and creating all customers in AmeliaBooking for 8 days. Your team has failed to fix this. Let every potential customer know.