We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
For some reason after the new update our classes display wrong
The schedule is as follows: https://d.pr/i/jkUaVb (Mon-Fri)
But what's displaying isn't matching up with what is set in the schedule for that employee:
Beginner Classes are: 15:30-16:30 , 16:30-17:30
Intermediate Classes are: 17:30-18:30, 18:30-19:30
Advance Classes are 19:30-20:30
But what's being offered is bumped up an hour, so for example below:
Beginner Classes are: 16:30-17:30 , 17:30-18:30
Intermediate Classes are: 18:30-19:30, 19:30-20:30
Advance Classes are 20:30-21:30
Can you help me figure this out?
Hello Marcos
Issues like this usually occur when you enable "Show booking slots in client time zone" in General Settings of Amelia, and WordPress' time zone is different from your physical location.
Please take a look at WordPress' general settings, and see if your time zone is correct. Just make sure to select your city (or the city near you), and not use the UTC time format. For some reason, it doesn't work.
Let me know if that works.
Kind Regards,
Aleksandar Vuković
[email protected]
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