We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have entered the code on a wordpress page but all I get is an hourglass and the plugin will not load on the page.
I am using siteground wphosting.
Hello Declan Kennard ,
Thank you for your purchase.
When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following:
Please check if you created and assigned everything and let me know if this helped!
I have done all of this but still no joy?
Got it to work, was trying to insert with code block but only works with text block!
Hello Declan,
Apologies for replying late, we are not working on weekends.
Great, glad to hear that the issue is gone!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,