As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
Hello I just purchased WPdatatables and after download i wanted to upload the plugin to my wordpresssite admin. It says, in dutch, the link has passed. Can you send me an active downloadlink or how am i going to get the full version into my site? Did i spoiled my 5 downloadtimes and can you reset this as i didnt do anything wrong in my opinion.
See attached screenshot
Regards,
Roy
Hello Roy
Thank you for your purchase.
You can download the installation file as many times as you want from our store http://store.tms-plugins.com/. You should have received login credentials for the store along with the purchase code, in your email. If you can't find those credentials, simply go to our store, click on Forgot Password, and enter the email address you used to purchase the plugin with.
The "Link you have followed has expired" is a WordPress message, indicating the upload limit or timeout limit has been exceeded in your php.ini file, located on your server. Please take a look at this blog post, and you'll see how the issue can be resolved.
Please bear in mind that if you don't fix this, you will have the same problem with any plugin that exceeds the upload limit of your WordPress installation.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables