We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I need the file to update my Amelia so that I may add in attendees from the back end.
Thank you.
Hello caitlin,
Apologies for replying late, we are not working on weekends and yesterday was a non-working day due to a national holiday.
You can download the latest version of Amelia in TMS Store where you can login with the credentials you received in the email that you got after you purchased the plugin.
If you have any further questions or concerns feel free to ask,
Thank you. I reinstalled the program and it works perfectly now.
You are welcome, caitlin.
Great, glad to hear that!
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,