As I previously asked, please send us tickets in English since we need to use Google translate for translating Japanese and are afraid that something will be misunderstood and we won't be able to help. Thank you for understanding.
This is what I got for your ticket in English from Google:
I'm not good at English, so let me ask you questions in Japanese.
When entering the card number on the reservation application screen
card number expiration date Security code Postal code , But I'm not sure why it says "zip code" here. And you can only enter up to four digits instead of five.
I don't think it has anything to do with credit card information.
These information are required by Stripe, not by us. So, depending on the country where you are from, the zip/postal code is requested. Please check which country is shown for the phone field in the booking process.
Unfortunately, this is something that Stripe controls, we don't have any impact on it and can't change it. These fields are set by them and they need it for the payment process, we can't change them.
You can maybe contact their support to ask them about this since you have account there and use it for payments.
英語が苦手なので、日本語で質問させてください。
予約申し込み画面で、カード番号を入力する際
を入力するように促されるのですが、なぜここで「郵便番号」と表示されているのか意味が不明です。しかも5桁ではなく4桁までしか入力できません。
クレジットカード情報とは関係ないと思うのですが、翻訳ミスでしょうか？
Hello 宏幸,
As I previously asked, please send us tickets in English since we need to use Google translate for translating Japanese and are afraid that something will be misunderstood and we won't be able to help. Thank you for understanding.
This is what I got for your ticket in English from Google:
These information are required by Stripe, not by us. So, depending on the country where you are from, the zip/postal code is requested. Please check which country is shown for the phone field in the booking process.
I'm not good at English, so please let me know with Google Translate.
Please check the attached file.
sorry
I made a mistake in the entry below, so let me correct it here.
Please check the attached file again.
Hello 宏幸,
Thank you for the screenshots.
Unfortunately, this is something that Stripe controls, we don't have any impact on it and can't change it. These fields are set by them and they need it for the payment process, we can't change them.
You can maybe contact their support to ask them about this since you have account there and use it for payments.
Thank you
Contact stripe
You are welcome. Hopefully they will help out with the issue that you have.
If you have any other questions or concerns feel free to open a new ticket and we will gladly help,