As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
My appointment emails are not being sent. I also use amelia on a separate website and notifications aren't being sent there as well. I try to do the test emails and they don't show up in promotions, spam, etc. What do I have to change? Currently using default PHP and idk anything about the other options. On my 2nd website using amelia notifications have ALWAYS worked until recently.
Hello crackalack0506 ,
Thank you for your purchase and apologies for replying late, we are not working on weekends and yesterday was a national holiday so we had a non-working day.
Could you please tell me have you changed anything before they stopped working? Also, we don't recommend using PHP mail because the emails end up in Spam or are blocked by some mail providers. You can find the instructions for other mail service setup following this link. In some cases, hosting providers have their own configuration for sending emails through their servers, so you can contact them as well to ask them about this, because if you changed anything and the notifications stopped working maybe they changed something on their side which caused this issue.