We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I am creating user logins for my clients and some of the things I would like to do for client access involve me setting up custom roles for the clients. If I duplicate a role that has Ameilia menu access, amelia does not show up in the admin menu. The only time amelia shows up in the admin menu is if I set up the client user as: Admim or one of the amelia default roles wpamelia-manager, wpamelia-customer or wpamelia-employee.
No matter what related permissions I grant the user, the menu will not show up for them if it is a custom role. Is there any way I can change the amelia menu visibility for a custom user?
Hello Ryan Jensen,
Apologies for replying late, we are not working on weekends and yesterday was a national holiday so we had a non-working day.
I would need to check this out with the development team. But from the past experience I know that some of our users used plugins like for example User Role Editor for giving more roles to their users (when our users need this we suggest using this plugin or a similar one) or changing permissions they have using this plugin. So, could you please tell me would this help your use case?