We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
My client uses a service for a free online call. She schedules via Google Calender, but uses the Apple Calendar on her imac and iphone.
When someone schedules such a call the information about who the call is with is not displayed in de calendar item. I myself use Google Calendar and that shows more info about the appointment.
Can i somehow change which information is displayed in the Apple Calendar?
The attachment named Peggy shows an appointment in Apple Calendar.
The attachment named Debbie shows an appointment in my own Google Calendar.
Hi Debbie
Sorry for the late response. We've had a non-working Monday due to a National Holiday.
There could be some settings in the Apple Calendar. Unfortunately, Amelia does not have an integration with Apple's Calendar, only Google Calendar, so there's not much we can do about it.
Kind Regards,
Aleksandar Vuković
[email protected]
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
Hope you had a nice day off :-)
I checked with my client and also in Google the information is sparse/ not complete. See attached screenshot. Do you have any idea what can cause this?
Hi again Debbie
Is this an appointment that was carried over from Amelia, or a manually created event?
I see that the info is rather sparse, but if it's coming from Amelia, it shouldn't be like that.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Aleksandar,
yes it is carried over from Amelia.
Alright Debbie.
Can you please go to Amelia settings/Google calendar settings, and check which placeholders (if any) are added to the event header and description?
These are the same placeholders used in notifications, so you can customize what the event's header and description will look like in Google calendar.
Please let me know if that helps
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables