We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay
  Public Ticket #2297107
we cant download amelia
Closed

Comments

  • Lydie Sok started the conversation
    February 11, 2020 at 2:49pm

    we have payed but we do not receive the downlod link or purchase code

  • [deleted] replied
    February 11, 2020 at 4:54pm

    Hi Lydie,

    Thanks for your purchase and sorry for the inconvenience.

    In our system I do not see anyone with the email address: [email protected]

    Is this the email you used t purchase?

  • Lydie Sok replied
    February 11, 2020 at 5:26pm

    yes we are sure to have used this email address or maybe [email protected] but we haven't received anything when the payment has been accepted.

  • [deleted] replied
    February 12, 2020 at 9:37am

    Hi Lydie,

    Didi you get email from paddle fo confirming purchase? Are you sure the the payment has been processed? 

    You bought o our website, right?

    I cant find in our system non of those two emails.

  • Lydie Sok replied
    February 12, 2020 at 10:51am

    No we did not receive any mail 

    We bought amelia on https://wpamelia.com/ we entered the email address then we entered our bank card the site we asked to confirm the payment what was done

  • [deleted] replied
    February 12, 2020 at 11:54am

    Any proof of payment? From you bank?

  • Lydie Sok replied
    February 12, 2020 at 5:18pm

    We are waiting for the payment to appear on the bank statement to be sure that everything has gone well and that the payment has been made.

    At the time of payment we had received this message :

    " CREDIT AGRICOLE : Pour sécuriser votre achat Internet de 66,20 EUR sur le site PADDLE.NET*, saisir le CODE suivant : 57647701. "


    We have entered the code and the payment has been accepted but we have not received anything

  • [deleted] replied
    February 13, 2020 at 9:50am

    Please let me know when you are sure and the transaction appear, cause we can find the payment with this.