As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
we have payed but we do not receive the downlod link or purchase code
Hi Lydie,
Thanks for your purchase and sorry for the inconvenience.
In our system I do not see anyone with the email address: [email protected]
Is this the email you used t purchase?
yes we are sure to have used this email address or maybe [email protected] but we haven't received anything when the payment has been accepted.
Hi Lydie,
Didi you get email from paddle fo confirming purchase? Are you sure the the payment has been processed?
You bought o our website, right?
I cant find in our system non of those two emails.
No we did not receive any mail
We bought amelia on https://wpamelia.com/ we entered the email address then we entered our bank card the site we asked to confirm the payment what was done
Any proof of payment? From you bank?
We are waiting for the payment to appear on the bank statement to be sure that everything has gone well and that the payment has been made.
At the time of payment we had received this message :
" CREDIT AGRICOLE : Pour sécuriser votre achat Internet de 66,20 EUR sur le site PADDLE.NET*, saisir le CODE suivant : 57647701. "
We have entered the code and the payment has been accepted but we have not received anything
Please let me know when you are sure and the transaction appear, cause we can find the payment with this.