We are considering using your booking plugin to displatch field techs (aka agents) by several project managers. We could make the project manager a customer as we don’t need to track the actual end customer as a separate account.
Was wondering can your plugin allow the agent to decline an appointment, and/or modify the date and time and then the person that assigned the appointment to them is notified?
What you have explained sounds like something that is possible with Amelia. Customers are able to cancel and/or reschedule appointments if you allow them, also Employees can approve, deny or cancel appointments. We have SMS and email notifications for both customers an employees.
We are considering using your booking plugin to displatch field techs (aka agents) by several project managers. We could make the project manager a customer as we don’t need to track the actual end customer as a separate account.
Was wondering can your plugin allow the agent to decline an appointment, and/or modify the date and time and then the person that assigned the appointment to them is notified?
Hi Jeff,
Thanks for your interest.
What you have explained sounds like something that is possible with Amelia. Customers are able to cancel and/or reschedule appointments if you allow them, also Employees can approve, deny or cancel appointments. We have SMS and email notifications for both customers an employees.
Let me know if you have further questions!