We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We are considering using your booking plugin to displatch field techs (aka agents) by several project managers. We could make the project manager a customer as we don’t need to track the actual end customer as a separate account.
Was wondering can your plugin allow the agent to decline an appointment, and/or modify the date and time and then the person that assigned the appointment to them is notified?
Hi Jeff,
Thanks for your interest.
What you have explained sounds like something that is possible with Amelia. Customers are able to cancel and/or reschedule appointments if you allow them, also Employees can approve, deny or cancel appointments. We have SMS and email notifications for both customers an employees.
Let me know if you have further questions!