We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
There is no existing user with this email but I still see the error message that the user exists. https://share.getcloudapp.com/mXuq9m25
There was a user with this email that I have deleted. What could be causing the problem? please help
Hi Mansoor,
What version of Amelia do you have? This is a pre-purchase category reserved for those who havenćt purchase yet, I am not eligible to help you with this, this is a question for support engeeners and they will need your credentials. I cant be sure why is this happening.
You can try by adding +1 for example if you are using gmail or yahoo mail. For example if your email is [email protected], you can try with [email protected]