Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Attempted to update from 2.7.2 to 2.8.x via Envato. I got an error message each time I tried. Now I don't even see the option to update at all.
Hello Sam
Thank you for your purchase, and sorry for the inconvenience.
We've had an issue with v.2.7.2, and no auto-updates were possible in that version. Unfortunately, you will need to update the plugin manually.
There are two ways:
1. Download wpdatatables.zip from this link
Please go to wpDataTables settings, and check if you have this option enabled:
If you do have this enabled, then you can deactivate/delete the current version from your Plugins page, and simply Add New/Upload the previously downloaded wpdatatables.zip file to install the latest version.
On the other hand, if you don't want to use this method, you need to:
1. Use FTP to open /your_wordpress_folder/wp-content/plugins
2. Delete existing wpDataTables folder.
3. Upload previously downloaded wpDataTables folder through FTP to plugins folder (unzip it)
4. Go to WP-admin panel, open Plugins section.
5. Deactivate wpDataTables, and then activate it again.
When you do install version 2.8.1, please make sure to activate your license, so you can receive auto-updates.
Since you bought the plugin through Envato marketplace, you don't actually need the purchase code to activate the license. The "Purchase Code" field is reserved for purchases made through our website, and needs to stay blank when you're activating with Envato.
So, all you need to do is click on "ACTIVATE WITH ENVATO", and the plugin will take you to the Envato log-in page, where (upon logging-in) the license will be activated.
Kind Regards,
Aleksandar Vuković
[email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Was about to upgrade manually, thanks!
You're welcome, Sam
If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.
Best regards.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables