We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Plugin just seems to be stuck loading, never completes on any browser or device. Just displays the egg timer and a loading circle.
I have removed and reinstalled the plugin.
I have also completed reinstalled wordpress to try again on a different theme and the issue still persists.
Hello Simon J Ellison,
Thank you for your purchase!
Apologies for replying a bit later, but we are not working on weekends.
When you just get the spinning wheel, without it ever loading, it usually indicates that you're missing one of the following:
Please check these out and let me know if you still have issues!