As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
I would like to upgrade my license to a Lifetime Pro.
Is this possible and would I receive some credit?
Hello Thomas,
We are glad to hear that you like Amelia and want to upgrade your license.
Unfortunately, we don't have an option for a direct upgrade, but we can make an upgrade for you through our sales provider - Paddle if that is OK with you, since they have your card information (that you used when you purchased Amelia, and it is saved there for the yearly subscription). If you agree to proceed with this we will make the upgrade on Paddle and they will automatically take the amount that will be calculated as the difference between Pro and Basic lifetime license with the difference for the time you used the Basic one.
Please confirm if that is OK for you, so we can proceed with the upgrade.