We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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  Public Ticket #2293571
Time Slot
Closed

Comments

  • Kieran started the conversation
    February 7, 2020 at 11:25am

    Hello, is this possible with Amelia. 

    Most service companies offer time slots over exact times, for example plumbers. 

    They will give a time slot to be at the job, say between 8am and 11am. This allows them buffer time. 

    I can't see any option to do this in Amelia. 

    I can add 2 hours to the appointment duration, then select "Use service duration for booking a time slot" under general settings. This works well when the customer is picking a time, as it will shows 8am-11am. But when it comes to enter the customers details page, it just shows the start time of the appointment, so 8am, rather than between 8am to 11am. 

    With the notifications I can say, Thanks for Booking with %company_name%, Your Appointment date is %appointment_date% Between %appointment_start_time% & %appointment_end_time%. 

    So the notifications work well. 


    I have attached a screen shot, that explains better what I would like.


    Any help really appreciated. Thanks 

  •  2,576
    Aleksandar replied
    February 10, 2020 at 9:12am

    Hello Kieran

    I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.

    I can help you hide that part of the screen in the last page if that helps? Unfortunately, we can't add the time frame there, so this may be the best option. They'd receive the confirmation e-mail anyway, so seeing the start time wouldn't have to be that important in the form.

    Kind Regards, 

    Aleksandar Vuković
    [email protected]

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