Not trying to complain, but does anyone know how long support generally takes to reply?
I've been bumped to the second page will no signs that anyone here anyways is receiving a reply.
Like many of you ... I imagine ... I'm trying to finish a website on a deadline. I have a small handful of questions, all of which should be easy to answer, but are covered nowhere in the documentation or videos ....
Again, not complaining ... just need to get this project finished and if support is as slow all the time, I just need to find an alternative and get a refund.
I responded to your other tickets a few hours ago. I'll copy a part of my response here:
Our working hours are from 10:00 - 17:00 CET, Monday - Friday. We respond to tickets in the order in which they arrive, so it may take some time until we get to your ticket. We tend to respond to tickets as soon as possible, but it all depends on the amount of tickets, the complexity of requests, time-zone difference and so on. We guarantee a response will be provided within 5 business days, but it was never that long. Average response time is around 12 hours.
Not trying to complain, but does anyone know how long support generally takes to reply?
I've been bumped to the second page will no signs that anyone here anyways is receiving a reply.
Like many of you ... I imagine ... I'm trying to finish a website on a deadline. I have a small handful of questions, all of which should be easy to answer, but are covered nowhere in the documentation or videos ....
Again, not complaining ... just need to get this project finished and if support is as slow all the time, I just need to find an alternative and get a refund.
Hi again Gary.
I responded to your other tickets a few hours ago. I'll copy a part of my response here:
Our working hours are from 10:00 - 17:00 CET, Monday - Friday. We respond to tickets in the order in which they arrive, so it may take some time until we get to your ticket. We tend to respond to tickets as soon as possible, but it all depends on the amount of tickets, the complexity of requests, time-zone difference and so on. We guarantee a response will be provided within 5 business days, but it was never that long. Average response time is around 12 hours.
Kind Regards,
Aleksandar Vuković
[email protected]
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