As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com
A javascript bug prevents the charts from displaying on the frontend:
TypeError: wdtObj is undefined wdt.chartsRender.min.js:5:287
I would appreciate some prompt help with this since it was previously working fine before I updated to 2.8.1, and this is a critical feature of one of my websites.
Cheers,
Mary-Ann
Hello Mary-Ann
Thanks for reaching out to us
I see you opened the ticket in the "Pre-Purchase" section, so I cannot verify your purchase. Can you please share your purchase code with me. Just make sure to enable "Private" reply. Otherwise it will be visible to the public.
As for the issue, please share the URL where that chart is with me, so I can take a look.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Mary-Ann
For some reason, this is happening on your website, when "Follow table filtering" is enabled.
We haven't yet resolved the issue, but just wanted to let you know our developers are working on it.
Sorry for the delay.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Mary-Ann
I am sorry to say that we simply cannot find what's going on, on your website. We haven't been able to reproduce the issue anywhere else.
If you need to use "Follow table filtering", the only solution would be to add the table's shortcode before the chart's shortcode. If you don't need "Follow table filtering", it will work just fine, but there's something wrong with this, that we simply cannot see where it's coming from.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Aleksandar,
Ahh, bummer. It's strange that you're unable to reproduce or track down the error, so I'll just continue to investigate on my end.
I appreciate all of your help and patience on trying to resolve the issue!
If I ever end up figuring out what the issue might be, like whether it's a theme or plugin conflict, I'll be sure to let you know.
Cheers,
Mary-Ann
Hi again Mary-Ann
Yeah, I agree that it's strange. One of our developers has been trying to get to the bottom of this for the past week, and simply cannot find a reason why it's doing that.
If you do find out what the issue is, we'll greatly appreciate sharing that with us.
Kind Regards,
Aleksandar Vuković
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables